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Account/Finance/Banking
Kathmandu Nepal
Open Website

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Sugam has a legacy dating back to the 1950s when it was founded as one of the first logistics company in the Indian subcontinent. Having established itself as a leader in the logistics and transport sector, Sugam Group is committed to taking its network worldwide to service clients through integrated single-window solutions.

Job Category	:	Logistic/ Courier/ Air Express
Job Level	:	mid Level
No. of Vacancies	:	1
Employment Type	:	full time
Job Location	:	Kathmandu
Offered Salary	:	negotiable
Apply Before(Deadline)	:	2024-05-23 ( 3 Days 17 Hours Left )

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Education Degree	:	Bachelor Degree
Education	:	BBA / BBS
Experience	:	greater than 1 years

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Qualifications:

• Bachelor's degree in logistics, supply chain management, business, or a related field is preferred.
• Proven experience in claims processing, preferably within the logistics or transportation industry.
• Knowledge of logistics and supply chain operations, including understanding cargo handling and shipping processes.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Attention to detail and the ability to manage and prioritize multiple claims simultaneously.
• Familiarity with industry-specific software and tools for claim management.
• Customer-focused and committed to providing exceptional service.
• Understanding of legal and regulatory aspects related to logistics and cargo claims.

 

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Job Overview:

A Claim Executive in a Logistics Company plays a critical role in managing and processing claims related to cargo, shipments, and other logistical operations. This position requires attention to detail, a strong understanding of the logistics industry, and the ability to efficiently handle claims to ensure customer satisfaction.

Key Responsibilities:

1. Claim Processing:

   • Receive and assess claims from customers, carriers, or other stakeholders related to lost, damaged, or delayed cargo or shipments.
   • Verify the validity of claims, including reviewing documentation, photographs, and supporting evidence.
   • Record and categorize claims in a systematic manner for tracking and resolution.

2. Investigation and Documentation:

   • Conduct thorough investigations to determine the cause of claims and the extent of loss or damage.
   • Collaborate with various teams, including operations and carriers, to gather information and documents relevant to the claim.
   • Maintain detailed and accurate claim files, including correspondence, photographs, and reports.

3. Communication and Resolution:

   • Communicate with customers, carriers, and internal teams to resolve claims efficiently and fairly.
   • Negotiate settlements and compensation with relevant parties, ensuring that the claims are resolved to the satisfaction of all parties involved.
   • Keep claimants informed about the status of their claims and expected timelines for resolution.

4. Reporting and Analysis:

   • Generate and maintain claim reports, including data on the number of claims, causes, resolutions, and financial impact.
   • Analyze trends in claims to identify recurring issues and work with teams to implement preventive measures.

5. Compliance and Documentation:

   • Ensure that claim processing adheres to company policies, legal regulations, and industry standards.
   • Maintain documentation and records as required for auditing and reporting purposes.

6. Customer Service:

   • Provide excellent customer service by addressing claimants' inquiries, concerns, and complaints professionally and promptly.
   • Work to enhance customer satisfaction and retention through efficient and fair claim resolution.